Unilever’s Global Supply Chain Reboot: Zero100 Case Study

Looking for a truly global supply chain case study, we visited London and spoke with leaders in Manila, Durban, and Mexico City, delving into the details of Unilever’s transformation when it comes to Customer Operations. We interviewed Juan Carlos Parada (Global Head of Customer Operations), Simon Smith (VP of Customer Experience), Navdeep Singh (VP for Customer Operations in Southeast Asia), Peter Lamplough (Head of Customer Operations in Africa), and Regina Montes (Lead for Customer Experience in Mexico). This episode is hosted by Mike Silverman, Zero100 Research Director.