Radical Reinvention September 27, 2023

Unilever’s Global Supply Chain Reboot: Zero100 Case Study

Looking for a truly global supply chain case study, we visited London and spoke with leaders in Manila, Durban, and Mexico City, delving into the details of Unilever’s transformation when it comes to Customer Operations. We interviewed Juan Carlos Parada (Global Head of Customer Operations), Simon Smith (VP of Customer Experience), Navdeep Singh (VP for Customer Operations in Southeast Asia), Peter Lamplough (Head of Customer Operations in Africa), and Regina Montes (Lead for Customer Experience in Mexico). This episode is hosted by Mike Silverman, Zero100 Research Director.
Regenerative Business Planning

In this Episode

Juan Carlos Parada

Global Head of Customer Operations, Unilever

Simon Smith

Vice President of Customer Experience, Unilever

Navdeep Singh

Vice President of Customer Operations, Southeast Asia, Unilever

Peter Lamplough

Vice President of Customer Operations, Africa, Unilever

Regina Montes

Lead for Customer Experience, Mexico, Unilever

Mike Silverman (Host)

Research Director, Zero100

About the Show

This podcast features conversations between Zero100 and a rotating cast of thought leaders and industry experts sharing their views on challenges related to current events in supply chain, and how solving these challenges brings the world closer to a zero percent carbon, 100% digital future.

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