Privacy Policy
Effective Date: September 2024
Purpose of our Privacy Policy
This privacy policy aims to give you information on how Zero100 Community Limited (Zero100”, “we”, “us” or “our”) collects and processes your personal data using both offline means (e.g. via phone, mail, in-person meeting and other correspondence) and online means including through your use of our websites (including https://zero100.com, http://members.zero100.com and http://forum.zero100.com, http://live.zero100.com) and associated mobile applications.
This privacy policy informs you of our collection, use and disclosure of your personal data where we act as a “controller” (or the same or substantially similar terms or concepts used in applicable data protection law).
Please note that this policy does not cover our processing of personal data as part of the provision of our services provided under our Master Services Agreements that we enter into with our corporate customers. We usually act as a “processor” (or the same or substantially similar terms or concepts used in applicable data protection law) on behalf of the organisation that initiates the use of the service for that personal data - please contact them to learn about how they process your personal data.
It is important that you read this privacy policy together with any other privacy policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your personal data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
Data Controller & Contact
Zero100 is the controller for your personal data under this privacy policy.
If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:
Full name of legal entity: Z100 Community Limited
Email address: privacy@zero100.com
Postal address: 28-30 Little Russell Street, London, WC1A 2HN
Changes to the privacy policy
We keep our privacy policy under regular review. This version was last updated in September 2024. Historic versions can be obtained by contacting us.
Cookie Policy
Please see our Cookies Policy for further information about how we use cookies and similar tracking technologies.
The Data We Collect About You
“Personal data” means any information that relates to an identified or an identifiable individual.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
– Contact Data includes email address, postal addresses and telephone numbers.
– Products and Content Data including any information you or your employer/engaging organisation provide to us and which we incorporate into our Products and Content and make available to other users, such as blogs, articles, webinars, research publications, podcasts interviews, newsletters and other content created, developed, compiled or commissioned by us.
– Technical Data includes internet protocol (“IP”) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our websites.
– Profile Data includes your interests, preferences, feedback and survey responses and other communications you have with us.
– Usage Data includes information about how you use our websites, products and services.
– Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We may also create, collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us but we will use all reasonable endeavours to notify you if this is the case at the time.
Third Party Links
Our websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our websites, we encourage you to read the privacy policy of every website you visit.
How we collect and retain your personal data
We use different methods to collect personal data from and about you including through:
– Direct interactions. For example, you may give us your Identity Data, Contact Data and Products and Content Data by filling in forms or by corresponding with us by post, phone, email or otherwise or by attending our events. This includes personal data you provide when you:
– subscribe to our service or publications;
– request marketing to be sent to you;
– enter a competition, promotion or survey; or
– give us feedback or contact us.
– Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.. Please see our Cookie Policy [link] for further details.
For users that register on our website (if any), we also store the personal data they provide in their user profile. You will also be given opportunities to update your personal data in your profile. Website administrators can also see and edit the personal data in your profile.
How we use your personal data
The purposes for which we use your personal data are set out below. We are required under applicable data protection law to justify our use of your personal data by relying on a lawful basis.
We generally rely on the following lawful bases:
– where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (“Legitimate Interests”);
– where we need to perform a contract we are about to enter into or have entered into with you (“Contract Performance”); and
– where we need to comply with a legal obligation (“Legal Obligations”).
Generally, we do not rely on consent as a legal basis for processing your personal data although we may need to obtain your consent before sending direct marketing communications to you where this is required under applicable data protection law. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the lawful bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific lawful basis we are relying on to process your personal data where more than one basis has been set out in the table below.
| Purpose/Activity | Personal data | Lawful basis for processing including basis of legitimate interest |
| To manage our relationship with you, to provide user support, to communicate with you and to inform you of changes. | Identity Data Contact Data Profile Data Marketing and Communications Data | Legitimate Interests (to manage our relationship with you and our corporate clients) or Contract Performance (if we have entered into a contract directly with a natural person). |
| To create, develop and publish our Products and Content and to make this available to other users. | Products and Content Data | Legitimate Interests (to run our business) or Contract Performance (if we have entered into a contract directly with a natural person). |
| To administer, manage, improve and protect our business and our websites (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | Identity Data Contact Data Products and Content Data Technical Data Profile Data Usage Data Marketing and Communications Data | Legitimate Interests (to run our business) or Contract Performance (if we have entered into a contract directly with a natural person). In certain cases, Legal Obligations. |
| To enable you to partake in a prize draw, competition or complete a survey. | Identity Data Contact Data Marketing and Communications Data | Legitimate Interests (to study how customers use our products/services, to develop them and grow our business) or Contract Performance (if we have entered into a contract directly with a natural person). |
| To comply with our legal and regulatory obligations which may include disclosing your personal data to third parties, the court service and/or regulators or law enforcement agencies in connection with enquiries, proceedings or investigations by such parties anywhere in the world or where compelled to do so. | Identity Data Contact Data Products and Content Data Technical Data Profile Data Usage Data Marketing and Communications Data | Legal Obligations. |
| To deliver relevant content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you, to make suggestions and recommendations to you about services that may be of interest to you and to provide you with marketing and promotional materials. | Identity Data Contact Data Products and Content Data Technical Data Profile Data Usage Data Marketing and Communications Data | Legitimate Interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) unless applicable data protection law requires us to obtain your consent. |
| To use and undertake data analytics for various purposes including improve our business, websites, products/services, marketing, customer relationships and experiences. This may include aggregating and/or anonymising your personal data. | Identity Data Contact Data Products and Content Data Technical Data Profile Data Usage Data Marketing and Communications Data | Legitimate Interests (to run, manage and improve our business and services), unless applicable data protection law require us to obtain your consent. |
| If we are involved in a merger, acquisition, transfer, bankruptcy, restructuring or asset sale (or negotiations of the foregoing), your personal data may be disclosed to the purchaser, prospective purchaser or advisors. | Identity Data Contact Data Products and Content Data Technical Data Profile Data Usage Data Marketing and Communications Data | Legitimate Interests (make changes to our business). |
Disclosure of your personal data
We may share your personal data with the parties set out below for the purposes and lawful basis set out in the table ‘Purposes for which we will use your personal data’ above.
– Internal Third Parties which include our group companies and affiliates, such as Zero100, Inc.
– External Third Parties which include our service providers, business partners, advisors and legal and regulatory authorities. These include our CRM and marketing vendor (Salesforce) and our cloud storage vendor (Cloudways).
International data transfers
Please note that your personal data may be transferred to countries outside of your jurisdiction where the data protection laws may offer lower protections from those from your jurisdiction. In all cases, we take measures to ensure that personal data is stored and transferred in accordance with applicable data protection law, such as by using UK-approved Standard Contractual Clauses where required, or via the UK Extension to the EU-US Data Privacy Framework. Please contact us using the details set out above if you would like further information about the appropriate conditions we use to transfer personal data outside the UK.
Data Security
We have put in place commercially reasonable security measures to safeguard your personal data. However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the personal data we have collected from you.
Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation or similar claims in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
In certain circumstances and subject to certain exemptions under applicable data protection law, you can ask us to delete your data: see Your Data Protection Rights below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Event Data
Zero100 processes your contact data and other information which you may provide directly to Zero100 if you register for any of Zero100's events or other web services to aid your on-boarding, security and safety during an event.
In connection with the registration for an event, Zero100 may ask for your dietary preferences or information about potential disabilities for purposes of consideration for the health and well-being of our guests. Any collection of such information is always based on the consent of the participants. Kindly note that if you do not provide such information about dietary preferences, Zero100 may not have the opportunity to respond to such requests at the time of the event.
When you participate in Zero100 events, we may process your interactions with the relevant webservices to organize the event including its sessions, polls, surveys, or other interactions between Zero100 and/or its delegates. Depending on the event and subject to a respective notification of the participants, Zero100 may collect audio and video recordings of the event or session. Please let us know if you do not wish to appear in any of these recordings.
Your Data Protection Rights
Under certain circumstances and subject to certain exemptions under applicable data protection law, you have rights under data protection laws in relation to your personal data including the following rights to:
– Request access to your personal data. You can access some of this data in your account.
– Request correction of your personal data. It is important that the personal data we hold about you is accurate and current so please keep us informed if your personal data changes or requires updating during your relationship with us. You can correct some of this data in your account.
– Request erasure of your personal data. You can delete some data in your account or close the account yourself.
– Object to processing of your personal data. You can ask us to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
– Request restriction of processing your personal data.
– Request transfer of your personal data to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
– Withdraw consent (where we are relying on consent to process your personal data).
If you wish to exercise any of the rights set out above, please contact us at privacy@zero100.com. We will consider your request and generally respond within one month.
You also have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.