The Zero100 Podcast
•
April 8, 2025
Too Much, Too Soon? Unpacking Retail’s Digital Rollback
When it comes to customer service automation, have we gone too far, too fast? The Zero100 team ponders how to balance human interaction and self-service in retail and elsewhere in supply chain.
Podcast
In this Episode
Matt Davis
Chief Content Officer, Zero100
Kevin O'Marah
Chief Research Officer, Zero100
About the Show
The Zero100 Podcast reports from the digital frontier, where supply chains are being reinvented. We interview leaders from the Zero100 Community who are digitizing supply chains in order to power growth, improve resilience, and decarbonize operations. Join us as we accelerate the Zero100 vision of Zero Percent Carbon, 100% Digital supply chains.
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