The Zero100 Podcast • April 8, 2025

Too Much, Too Soon? Unpacking Retail’s Digital Rollback

When it comes to customer service automation, have we gone too far, too fast? The Zero100 team ponders how to balance human interaction and self-service in retail and elsewhere in supply chain.

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Podcast

In this Episode

Matt Davis

Chief Content Officer, Zero100

Kevin O'Marah

Chief Research Officer, Zero100

About the Show

Welcome to The Zero100 Podcast, the “unboring” supply chain podcast. Each week, Zero100's researchers, analysts, and data scientists deliver sharp takes on the news, delve into new research, and interview leaders at the forefront of supply chain’s digital revolution, giving you the insights you need to drive growth and resilience.